This Terms of Service (ToS) applies only between PT Asanka Hara Nusantara hereinafter referred to as “DJAWAWEB” with customers PT Asanka Hara Nusantara, hereinafter referred to as “Customer”.

Clause 1
Services Activation

Act 1 Completeness of Registration Data
DJAWAWEB required to fill valid data on each form of service provided during registration. The data is loaded in the name MUST be the same as the name of the account holder to use the time of payment. DJAWAWEB reserves the right to not activate if the customer name is different from the name of the owner or the payment account data loaded on the order form proved to be invalid.

Act 2 About Payment Procedures

  • Each service costs We incur 10% VAT.
  • Invoice tax invoice issued if the request asked that same month with bill payment.
  • Tax invoice will be sent if there is a request from the customer and shipping costs are borne by the customer.
  • Payment can be made in the following way:
    • Payment direct at the DJAWAWEB office located at SME Tower 10th Floor, Jl. Jend. Gatot Subroto Kav.94, Pancoran, South Jakarta 12780
    • Transfer to the account number listed on the payment confirmation page.
    • Payment through other payment channels available on the service booking pages.

Special payment by transfer between accounts, the payment will be considered valid if Customeer has confirmed payment through the website pages that have been provided. If it turns out in 24 hours Customer has not received the email receipt of payment, the Customer shall immediately contact DJAWAWEB to re-clarify the payment has been done. DJAWAWEB not responsible for the payment does not go through the confirmation process.

Act 3 About Service Activation Period
DJAWAWEB akan melakukan aktivasi layanan selambat-lambatnya 3 (tiga) hari setelah menerima pembayaran yang valid dan sesuai dengan ketentuan yang telah disebutkan di Pasal 1 Ayat 1. Khusus untuk layanan website profile dan toko online profesional paket lookup dan custom, layanan akan aktif selambat-lambatnya 1(satu) bulan setelah data yang dibutuhkan (dokumen) diterima dari Customer.

Act 4 About Total & Revision Period
This rule only applies specifically to the service‘s website and online store professional profile packet lookup and freedom. Customer is entitled to request a revised website for 3 (three) times. The processing time of each revision period is 1 (one) week after revised data received from the Customer.

Act 5 Ownership of Data Changes
DJAWAWEB will only make changes to the data to get a request from the Customer if the email listed in the member’s area to include the identity of the customer is the same as the listed in the member’s area.

Act 6 Expiration of Service
The validity period of service in accordance with the time period selected at the time of payment. DJAWAWEB will send a bill to the contact email listed on system 7 (seven) days before the bill is due. Domains that passes through the active period will automatically be redirected to the page suspend page, which is accessible again to take between six (6) to 48 (forty eight) hours. Services will be expired temporary cessation services (suspend) 7 (seven) days after the due date of payment and will apply a permanent cessation within 14 (fourteen) days after the due date. The service has been canceled due to late payment service can not be reactivated. The consequences – the consequences of such things as domain expire/disappear, ter–suspend services, the incidence of re–activation fee, and other consequences entirely the responsibility of the Customer.

 

Clause 2
Type of Service & Terms of Use

Act 1 About Unlimited Hosting Services
Package Unlimited Hosting Indonesia is a shared hosting package where DJAWAWEB not counting the use of disk space and data transfer (bandwidth) in Indonesia Customer Unlimited Hosting package. The features are obtained by the Customer in accordance with what is written in the pages Unlimited Hosting package.

Act 2 About Content Permitted in Unlimited Hosting Services
Any content that is available on the server DJAWAWEB must not violate applicable laws and regulations. DJAWAWEB provide rental services and is not responsible for any content contained therein, therefore regardless of any form of lawsuits applicable to personal content Customer if there is evidence of a violation of any kind. The DJAWAWEB enforce broadcasting content is not allowed in Unlimited Hosting, there are:

  • Topsites
  • IRC Scripts/Bots
  • Proxy Scripts/Anonymizers
  • Software Bajakan/Warez
  • Image Hosting Scripts
  • AutoSurf/PTC/PTS/PPC sites
  • IP Scanners
  • Bruteforce Programs/Scripts/Applications
  • Mail Bombers/Spam Scripts
  • Banner-Ad services (commercial banner ad rotation)
  • File Dump/Mirror Scripts/File Sharing
  • Streaming Audio/Video komersial
  • Surat Wasiat/Obligasi
  • High-Yield Interest Programs (HYIP) atau Situs Sejenis
  • Situs Investasi (FOREX, Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
  • Situs Penjualan Zat-zat Terlarang tanpa Ijin dari Pemerintah.
  • Prime Banks Programs
  • Situs Judi/Lotre
  • MUDs/RPGs/PBBGs
  • Situs tentang Hacker/archives/programs
  • Sites promoting illegal activities
  • Forums and/or websites that distribute or link to warez/pirated/illegal content
  • Bank Debentures/Bank Debenture Trading Programs
  • Website Palsu/Penipuan (Termasuk, tapi tak terbatas pada situs yang terdaftar di aa419.org & escrow-fraud.com)
  • Push Button Mail Scripts
  • Penyiaran/Live Streaming Acara Olahraga
  • Tell A Friend Scripts
  • Anonymous/Bulk SMS Gateways
  • Bitcoin Miners
  • PayDay Loan Sites (termasuk didalamnya situs yang berhubungan dengan PayDay loans, PayDay loan affiliate progams, etc)
  • Menyediakan layanan gratis (iklan gratis, email gratis,dll)
  • Menjual barang tiruan/bajakan/palsu atau menjual barang dengan merk palsu.

Act 3 About the Use of Unlimited Hosting Services Resource
Package Unlimited Hosting Indonesia is a shared hosting package. Therefore, for ensuring the use of the entire customer service, the need for guidelines on the use of which has been set as follows:

  • Using 25% or more of system resources for longer than 90 seconds. There are several things that can cause these problems, for example: CGI scripts, FTP, PHP, HTTP, etc..
  • Runs its own process on the server without supervision. This includes all daemons, such as IRCD.
  • Running any type of web spider or indexer (including Google Cash/AdSpy).
  • Running software that is connected to an IRC (Internet Relay Chat).
  • Running an application or for bit torrent trackers. Customer can simply provide a link to the official website of torrents, but not allowed to host or store them on the server itself DJAWAWEB.
  • Participate/connected with the activity of file sharing/peer-to–peer.
  • Run game servers such as counter–strike, half–life, battlefield1942, etc..
  • Running cron jobs (automated programs on the server) with intervals of less than 15 minutes.
  • Using hosting to create a free service to the public.
  • Executes the command (query) MySQL more than 15 seconds. It is recommended to re–index the right of each table in the database.
  • When using PHP include functions to call the file in the local directory, you should immediately call the name of the file, do not use the full URL (absolute path). example, do not use include (“http://example.com/include.php”) simply use include (“include.php”) to speed up the process of instruction is carried out.
  • To help reduce server resource usage, do not force html code (client side code) to handle the command server (server side code) (like php and shtml).
  • Use the https protocol only when needed, it is because encrypt and decrypt communications will be burdensome work of the CPU rather than communication without encryption.
  • Running video and audio streaming.

Act 4 On the number of files on the server (inode) Unlimited Hosting Services
The use of more than 250,000 inodes on any account simultaneously potentially lead to a decrease in server performance. If found to exceed the 100,000 inode limit will automatically be removed from the back-up system to avoid boundary DJAWAWEB server resource usage, however databases will still be allowed to be run. Every file (a webpage, image file, email, etc) on the account will be calculated Customer 1 inode. Accounts that exceed the inode limit will automatically be charged the suspension (suspend), but for accounts that constantly create and delete files on a regular basis, despite having hundreds of thousands of files and do not cause damage to the system will not be subject to temporary suspension (suspend). The primary cause of excessive inodes can be caused by users leaving their catchall address enabled, but never checking their inboxes. Over time, tens of thousands of messages (or more) will continue to grow, eventually pushing the account inode we crossed the line.

Act 5 About Cloud Services Virtual Private Servers
Cloud Virtual Private Server package has been using Parallels Cloud Server technology. The features are obtained by the Customer in accordance with what is written on the page Cloud VPS package.

Act 6 About Content Permitted in Cloud Services Virtual Private Servers
Any content that is available on the server DJAWAWEB must not violate applicable laws and regulations in the State of Indonesia. DJAWAWEB provide rental services and is not responsible for any content contained therein, therefore regardless of any form of lawsuits applicable to personal content Customer if there is evidence of a violation of any kind. The Customer applies the provisions of broadcasting content is not allowed in Cloud Server DJAWAWEB, there are:

  • Using Cloud Servers DJAWAWEB gaming servers such as counter–strike, half–life, battlefield1942, etc.
  • Using Cloud Servers DJAWAWEB as a download server.
  • Using Cloud Servers DJAWAWEB as VPN and tunneling.
  • Using Cloud Servers DJAWAWEB as email bomber / marketing server.
  • Using Cloud Servers DJAWAWEB to send spam emails.
  • Abuse server.
  • Provide illegal content in accordance with the legislation in force.
  • HAKI violations.
  • An insult to individuals/organizations.
  • Selling counterfeit/pirated/counterfeit or selling goods with counterfeit brands.

Act 7 About Abuse Content Services DJAWAWEB
Each violation of content delivery according to the Act 2 Paragraph 2 will be temporary suspension of services (suspend) which is accompanied by an email notification to the Customer the replacement content shown. If within a period of 15 days from the first email sent Customer has not made replacement, the meal will be a permanent termination without compensation in any form.

 

Clause 3
Services Extension

Act 1 On Procedures for Services Extension
Service Fees to be paid by the Customer in accordance with the agreed amount with DJAWAWEB Customer in accordance with the filled registration form at the beginning of the booking service. Payment system refers to Article 1 Paragraph 2 of this service rules. Customer shall make timely payments in accordance with a predetermined date. If within 14 (fourteen) days from the payment due date stated on the bill the Customer has not made the payment, it will be a permanent termination of service without further notice. Currently only DJAWAWEB send bills through email, if the bill is not up or is not readable by the Customer, such as (but not limited to) the Customer‘s mailbox is full, email Customer is no longer active, then DJAWAWEB not responsible and does not eliminate the obligation of Customer to pay the bills.

Act 2 About Termination Services
Cancellation Customer service used in DJAWAWEB is an automated service, DJAWAWEB require a request for cancellation through a Written Application via support ticket in the Member Portal DJAWAWEB area, Slowest 8 Days before the service ended patronize, if not make this request in writing, the Customer will be charged subscribe in full compliance with the hired service and Customer. All data from the Customer service has terminated the lease will be terminated for security and privacy reasons, unless required for law action.

 

Clause 4
Back-Up & Restore Data

Act 1 About Terms Of Back-Up Data
DJAWAWEB provide weekly data backup cpanel–free and is as incidental relief. Quota limit back-up provided is 10GB. Customer may request a backup file through ticket requests members. Special user space above 10GB or more than 100,000 inode number for VPS, backup is not provided at all, and backup has been done before will be deleted.

Act 2 About Terms Restore Data
Restore the data only applies to domains registered, the customer who wants to restore addon/subdomain, DJAWAWEB will restore overall fit its main domain.

 

Clause 5
Uptime Guarantees

Act 1 Uptime Guarantees
DJAWAWEB guarantees 99.9% network and server uptime service unlimited hosting and a 99.9% network and server uptime service Cloud hosting and VPS. Warranty does not apply to a server malfunction, attack, hackers, flooding, server reboots, preventive maintenance and server upgrades.

Act 2 Safety Assurance System
DJAWAWEB provide security on the server system. Including data web files, databases and emails all risks to the security of the data is not caused by the Customer itself. The Customer omission of which is below.

  • Theft access authorization (hosting account and all the facilities in it, Control Panel, e–mail, and billing) as a result of insecurity Customer computer. Customer computer insecurity include the presence of worms, viruses, keyloggers, or because the Customer access from public computers
  • Having a file or directory with all read write permissions (mode 777) on their hosting account
  • Have a high security risk script or generally known as a bug

Act 3 Warranty claims for failure
Claims for the failure of the above warranty can be claimed within a maximum of 7 days after disturbance. Claims failures server uptime and network uptime must be accompanied by proof of the results of a traceroute to the direction of the Customer in time domain and disturbance will be done with the proprietary data DJAWAWEB crosscheck. Claims will be rejected if a failure occurs on the Internet Connectivity Uptime Guarantee is caused by other parties who are outside the responsibility and unlimited DJAWAWEB, there are:

  • ISP Internet connectivity disruption to the Customer.
  • Internet connectivity disorder that occurs in one of the route that became the path to the server connectivity from Customer DJAWAWEB.
  • Interference caused by force majeure.
  • Disturbance caused by the disruption caused by the other party.

If interference with server uptime that is claimed by the Customer in accordance with the data belonging to DJAWAWEB, the calculation of the cost of the dilberikan as follows:

  • 2 (two) x costs related services per–day x number of days downntime
  • Calculation of 1 (one) during downtime = 0-24 hours of downtime outside SLA guaranteed uptime and downtime reports of appropriate support

Claims will be canceled automatically guarantee failure if:

  • Services are used by Customer otherwise violate the Terms of Service.
  • Services are used by Customer in the temporary suspension or permanent termination imposed.

Service failure claims only apply to the service hosting and VPS. While the services associated with a third party such as domain name registration services and managed services DNS and domain forwarding can not be free in the event of service failure claims. However DJAWAWEB will try my best to convey this matter to the relevant third party.

 

Clause 6
Money Back Guarantee

Act 1 About the Warranty Claim Procedures
DJAWAWEB give money back guarantee for 60 days. The claims procedure is as follows:

  • Customer submit a ticket with the subject “Claims Moneyback Guarantee”.
  • DJAWAWEB will send a letter to the Customer Agreement.
  • Customer approved the letter agreement.
  • DJAWAWEB moneyback guarantee will make 1 (one) to 3 (three) days after receiving the approval letter agreement and discontinue the service.

Act 2 About The Things Cancel Assurance
Money back guarantee does not apply if:

  • Customer did refund the service.
  • Customers who violate the rules of the service.
  • Customer second invoice payment.
  • Customer refund never done before.
  • Should they find that the data entered is invalid.

 

Clause 7
Violations and Penalties

If Customer offense or melnggunakan server exceeds the limits of fair use, it will be subject to termination of service temporarily (suspend), and the customer will get an email with a request to reduce usage. If it still happens the same offense after being warned, then the account will be subject to permanent termination (terminate).

 

Clause 8
Force Majeur

Force majeure is a condition that is beyond the capabilities. For example, natural disasters, floods, storms, expressed by the Government as natural disasters, riots, fires, sabotage, war, epidemics and adherence to the implementation of legislation. Not including force majeure, the things that caused by negligence, negligence, carelessness and / or non-compliance with the implementation of the regulations. If the force majeure DJAWAWEB experience then DJAWAWEB will notify members via email tedaftar immediately after experiencing a force majeure no later than 7 (seven) days from the force majeure occurs to give an explanation and estimate of the resumption of the implementation of the provisions of the Agreement.

 

Clause 9
Applicable Law

The provision of this service and its implementation is subject to and interpreted in accordance with laws and regulations and the laws of the Republic of Indonesia. In case of any dispute or difference of opinion as a result of the implementation of the provisions of this service, then both the Customer and agreed DJAWAWEB and agreed to finish the deliberation to reach consensus.

 

Clause 10
Adendum

Act 1 Changes in Terms of Service
DJAWAWEB reserves the right to make changes in the rules of the service either in part or in full, without prior notice to Customer.

Act 2 Disclaimer
For any reason, DJAWAWEB not responsible for any losses direct or indirect, incidental or other similar damages for losses due to loss of revenue or profits expected real customer demand and other parties due to disconnection of services DJAWAWEB.

Act 3 Support to institute legal authorities
DJAWAWEB entitled to support law enforcement agencies authorized to provide the necessary information if there is a request based on the law of agency law that authorized without prior notice to Customer. DJAWAWEB fully support the authorized activities of law enforcement agencies.

Act 4 Closing
Similarly, the rules and conditions of this service are made in order to create cooperation and good relations between DJAWAWEB and Customer. Thank you, have used the services of DJAWAWEB.